Client Information

If you are having thoughts of harming yourself or others, please call 911.

If you are experiencing a crisis, please call:

National Suicide Hotline at 1.800.273.8255

Crisis Clinic in Seattle at 206.361.2222

LGBTQ+ issues contact the Trevor Lifeline at 1-866-488-7386.

If you need support in challenging psychedelic experiences please call or text the Fireside Project at 623-473-7433.

Confidentiality and Communication

Personal Health Information confidentiality is of the upmost importance in therapy. Please keep in mind that text and emails are not a secure/encrypted way of communicating about therapy. I recommend limiting the information you provide when corresponding in this manner for your own privacy concerns. I will not respond to your emails or texts with identifying information, and will keep things brief in regards to therapy matters.

Cancellation Policy

If you need to cancel or reschedule an appointment, kindly do so by text, call, email or through the client portal 48 hours in advance of your scheduled appointment. Any appointments that are rescheduled or cancelled less than 48 hours will be charged the full session rate plus processing fees. If you intend to reschedule your appointment, please be aware that I cannot guarantee another available time within the same time slot or within the same week.

The only exceptions for late cancellations are for emergencies (i.e., death or birth in the family, an accident) or serious illnesses or injuries of yourself or someone you care for. Work or travel-related conflicts will not be exceptions to this policy. This policy is necessary because a time commitment is made to you and is held exclusively for you. Fees incurred on same day cancellations may be waived in the event of an emergency on a case-by-case basis.

For those with regularly occurring appointments on a weekly or bi-monthly basis, you may only cancel 2 times in a row within a 6 month period from your start date before treatment will be terminated. Once you cancel three sessions in a row, you will lose your spot in my practice. If you cancel twice in a row more than once in a 6 month period you will also lose your regular spot. If you cannot make appointments due to medical issues or an unforeseen death or another emergency, reserving your time slot will be determined on a case-by-case basis.

Cancellations due to Covid exposure follow the same 48-hour cancellation policy, and appointments will be moved to telehealth unless you are unable to participate in session due to Covid related complications (i.e. loss of voice or hospitalization).

Paperwork Fee/Additional Services

Additional Services: $55 per 15 minutes for additional services such as extended sessions, preparation of paperwork, and documentation, copy services, after hours phone consultations. You will be notified of these charges in advance.

Scope of Practice Policy

During the initial phone consultation or at any point in our work together, I (or both of us) may determine that a different provider may be a better fit for you, or that my ability to effectively work with you is outside of my scope of practice. At this point, I will provide alternative resources and referrals for you to continue your work outside of my practice.

To maintain a safe and secure environment, I reserve the right to: decline services to a client who is intoxicated, threatening in any manner, and is not adhering to the boundaries of a professional relationship.

Social Media

To adhere to boundaries that protect clients and therapists, I do not engage in dual relationships with my clients. Therefore, I will not "friend" clients on any social media platform that is related to my work or personal accounts.

Social media platforms that are related to the business Ashley Anthony PLLC are not secure platforms and no personal information should be shared on those accounts. Additionally, social media accounts (ie. Facebook, Instagram) for Ashley Anthony PLLC are checked infrequently, are intended for sharing general wellness information and business updates, and are not a means of communicating with me for issues or concerns related to therapy services.

Wellness Policy

Anthony PLLC Wellness Policy for in-person therapy.

Regarding Covid and respiratory illnesses

1. If you have been exposed to covid, please wait one week before attending in-person therapy sessions, and meet online while awaiting your prognosis. Test for covid before returning to in person sessions after the week has passed.

2. If covid positive, don’t attend therapy in person. If you are feeling well enough to meet online, then please plan for a telehealth session.

3. If you are experiencing a respiratory illness (e.g.: flu, cold, sore throat, sneezing, or coughing) or have a fever, within first five days of onset, don’t attend and plan to meet online or cancel within the 48 cancellation window.

4. If you have only mild residual symptoms, and they are resolving, (no fever, stuffy nose, infrequent cough, no malaise) wear a good quality mask while you are symptomatic when attending in person sessions.

5. If you are uncertain of your health status, I urge you to consult with your preferred health care provider.

6. The 48 hour cancellation policy is still in effect when you are sick. Some emergency circumstances will be considered for a waived cancellation fee on a case by case basis.